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In a world where change is a constant, companies need to transform quickly to engage consumers. Chatbots might be the next big thing in how customers use your services after mobile apps. If you want to build a chatbot for your business, let us build one for you. Brands that are on multiple channels (24 hours a day, 7 days a week) improve the user experience and increase their results

Types of Chatbots

Everything you need to know about the types of chatbots -- the technology, the use cases, and more.
The maturity in chatbot technology has been as dynamic because of the evolution of chatbot capabilities. For now, chatbots can broadly categorize into three types. Their technical complexity namely differentiates the three types:

Simple chatbots
Smart chatbots
Hybrid chatbots

Types of Chatbots Chatbots

Simple Chatbots

Simple chatbots have limited skills, and are usually called rule-based bots. They are task-specific. Think of them as IVRS on chat. It means the bot poses questions based on plan options, and the customer can choose from the possibilities until they get solutions to their query. The chatbot does not make any answers from its previous interactions. These chatbots are best suited for straightforward dialogues. They are straightforward to build and train.

Example - Ordering Pizza

When a customer communicates with a chatbot to order pizza, the flow of the conversation set, just like an operator asks for your order over the phone, the chatbot poses the questions in the same way. They were starting from the size of the pizza to the crust, toppings and amount of cheese. It requests the address and payment method. The steps are logical and only requires the customer to click through to complete their order.

Smart Chatbots

AI-enabled smart chat bots, we are designed to simulate near-human interactions with consumers. They can have free-flowing conversations and understand intent, language, and sentiment. These chat bots need programming to help it understand the context of interactions. They are much harder to implement and execute and need many data to learn.

Example - Virtual Assistants

Virtual partners are a modified version of intelligent chat bots. Siri, for the situation, learns from every human intercommunication. It can also engage in a short talk, which is an added benefit of intelligent chat bots. While intelligent chat bots qualified to give the most relevant response with the help of an open domain resource, they learn best by getting information in real-time. Note that businesses are yet to build a bot to the extent to which virtual partners work because it requires big data. But theoretically, intelligent chat bots would work like virtual partners within web apps.

Hybrid Chatbots

They are a mixture of straightforward and intelligent chat bots. Both simple and smart chat bots are extremes within the chat bot spectrum. There'll always be a requirement for easy chat bots to be smarter and intelligent chat bots to be simpler. Hybrid chat bots meet that middle ground. Hybrid chat bots have some rule-based tasks, and that they can understand intent and context. This makes them a balanced tool for businesses to interact with customers.

Example - Medical Diagnosis

Chat bots that help with a diagnosing combine the capabilities of both simple and intelligent chat bots. Visitors are going to be ready to voice their health-related questions, and therefore the bot can narrow down possible conditions by posing for symptoms during a rule-based format. Visitors are going to be ready to return and forth, choose different options and provides more details until the bot narrows down on their condition and prescribes solutions for an equivalent.

Hybrid Chatbots are a combination of simple and smart chatbots

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Textzo solution is easy to use, simple and powerful. Anyone can compose and send personalized SMS messages to an individual or a group of contacts from textzo.co